How to Cancel
To cancel a booking, log in to the official Uttara Stays portal and follow the cancellation flow. Refunds, where applicable, are returned to the original payment instrument.
Refund Windows
Cancellation Policy
Cancellation charges depend on how close the cancellation is to the check-in date.
Summary
Cancellation windows explained
Earlier cancellations are generally more favourable to guests. Late cancellations carry higher charges because the host has already held inventory.
Cancellation Period
Charge
Up to 7 days prior
Full refund
6 to 3 days prior
40% cancellation charge
2 days prior or on check-in day
90% cancellation charge
No show
100% cancellation charge
Refund Processing
Refunds are typically processed within 7–10 business days depending on your payment provider. Contact the helpdesk if you do not receive your refund within this window.