Booking Responsibility
Travellers should review property descriptions, rules, dates, guest details, and pricing before confirming any booking.
Before You Book
Terms & Conditions
The practical terms that govern use of the homestay portal, bookings, payments, communication, and responsibilities.
Summary
Terms that protect every party
These terms apply to all users of the Uttara Stays platform — travellers, owners, and visitors.
Payments & Refunds
Charges, taxes, refunds, and failed bookings are handled according to the booking details, service-provider policy, and applicable law.
Communication
Booking updates may be sent by SMS, phone, email, WhatsApp, or other contact details provided by the user.
Force Majeure
Events beyond the control of UTDB or providers may affect confirmed bookings. Refunds or alternatives depend on the specific situation and provider policy.